Whilst remote working isn’t a new concept, the emergence of COVID-19 has made it essential for businesses to adapt to the ever-evolving workplace to maintain business continuity. As more companies are incorporating flexible jobs and remote work into their businesses in response to the increasingly distributed workforce, enablement of seamless communication and collaboration is critical.

Fuze is a cloud communications and contact centre platform, built for the enterprise. With remote work embedded into the company’s DNA, their mission is to create software that empowers people to interact without restriction, and truly establish a company culture that promotes working from anywhere.

The intuitive, all-in-one platform enables a seamless transition between calling, meeting, conversations, and collaboration, powered by the industry-leading intelligent cloud architecture.

• Calls: Enterprise-grade calling that goes beyond voice by seamlessly integrating with video and real-time content sharing.
• Meetings: HD audio and video conferencing for meetings with up to 1,000 participants with dynamic screen and content sharing.
• Contact Centre: Solutions to meet a variety of needs, empowering call centres to take unparalleled care of their customers.

A challenge faced when adopting remote working is the ability to effectively manage and monitor the productivity of your teams. Intuitive tools Fuze View and Fuze Discover provide your management team with visibility on analytics and employee productivity throughout the work day. With real-time data, graphical summaries and detailed call and meeting logs from Fuze View, and enhanced dashboards, data visualisation and customised reports from Fuze Discover, these built-in reporting tools empower management teams to support their workforce and maximise results.

Remote-work preferences are creating a new work paradigm where employers must provide flexible work options to attract top talent, whilst optimising the performance of existing employees. Fuze modernises the communications experience and empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device.

Microsoft’s widely-adopted Office 365 is a powerful tool that can be enhanced by integrating the Fuze communication platform. No need to waste time switching between applications, this integration enables you to start HD voice and video calls without even leaving Teams. Simplify the user experience and boost the productivity of your workforce by creating a seamless workflow enabling users to:

• Easily schedule and attend meetings
• Quickly connect with contacts
• Move from chats to voice and video calls
• Make a call directly from the dialpad or click-to-call
• Use chat commands to make Fuze calls directly from Microsoft Teams

Employment and hiring is at the heart of every economy. Recruiters must be able to source, recruit, schedule interviews, and negotiate offers across many different roles at a time, all while delivering a positive candidate and client experience. Companies must hire qualified professionals in a timely manner to maintain productivity, therefore it is imperative that recruiters spend less time on administrative work and more time on qualifying candidates, making offers, and beginning the onboarding process.

As many companies begin to embrace hybrid work following the COVID-19 pandemic, it is expected that hiring will follow this same sort of model with a combination of virtual and in-person interviews. To support the virtual hiring process, agencies and recruiting teams need collaboration tools in place to effectively evaluate a candidate and recreate that in-person interview experience.

Fuze for Recruiting is a specialised solution that enables recruiters to spend less time on administrative tasks, while providing an excellent experience to their candidates and clients. Recruiters and account managers can build relationships with their candidates and clients with Fuze calls, meetings, and messages (chat or SMS) — all from one application. By integrating with applications like Bullhorn and Salesforce to manage the applicant experience, recruiters are presented with incoming caller information and can take notes after a call to be logged directly in the application to cut down on administrative tasks and focus on what matters — filling jobs quickly.